Frequently asked questions

The payment is processed by Stripe, an authorised institution. Neither HopyTap nor the organisation ever sees your card details.

Before you pay, the page shows how the donation is split. Out of 10 €, about 9,23 € reaches the person: the rest is HopyTap’s fee and the card fee.

No. The organisation turns the balance into grocery and pharmacy vouchers, handed over at the centre by a staff member.

Yes: after paying you can leave your email. The receipt is issued by the organisation receiving the donation. Ask your adviser whether it is tax-deductible in your case.

No. Hold your phone near the card or scan the QR, and pay with Apple Pay, Google Pay or card.

Yes. Cards issued outside the European Union have a slightly higher card fee.

HopyTap keeps 3% + VAT on each donation; the card fee is charged by Stripe. The organisation keeps no share.

The organisation, directly in its Stripe account. HopyTap neither receives nor holds donations.

Be a third-sector organisation registered in the RUNTS or an ETS branch of a religious body, support homeless people at a centre and open a Stripe account in the organisation’s name. The first step is the application.

Only your organisation’s staff, each with their own login. Donors only see the organisation’s name and a pseudonym.

Yes: the donation page shows the organisation’s logo, colours and name. HopyTap only appears at the bottom.

Ask the organisation that supports you, if it is part of the programme. You don’t need a bank account.

No. You choose a pseudonym with the staff member. No documents, no data about your health or your story.

Yes, at any time, with no effect on the help you receive from the organisation.

The organisation blocks it and gives you a new one. Your balance stays.